Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information.
Last updated: July 2026
Glendale Heating & Air Conditioning ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you use our services or visit our website.
Information We Collect
We may collect information that you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Service address and property details
- Payment and billing information
- Service history and maintenance records
- Communications and correspondence with our team
We may also automatically collect certain information when you visit our website, such as IP address, browser type, device information, and pages visited.
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and complete service requests
- Process payments and send invoices
- Send service reminders and maintenance notifications
- Respond to inquiries and provide customer support
- Improve our services and website experience
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our business (e.g., payment processors, scheduling software) and who are contractually obligated to protect your data. We may also disclose information when required by law or to protect our rights and safety.
Text Messaging (SMS)
If you provide your mobile number and opt in — for example, by checking the SMS consent box on a form on this site — you agree to receive recurring text messages from Glendale Heating & Air Conditioning related to your inquiry, appointments, service, and account. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase.
No mobile information is shared with third parties or affiliates for marketing purposes. Mobile phone numbers and SMS consent collected for text messaging will not be shared with, sold, or rented to third parties or affiliates for their own marketing. Numbers may be disclosed only to the messaging providers that deliver the texts you requested on our behalf.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Payment Security
We never collect, transmit, or store credit or debit card numbers on this website. There are no card-entry fields anywhere on this site. When you pay for service, payment is handled at the time of service through our payment processor; if you pursue financing, your application is completed directly on our financing partners' own secure, hosted platforms (see "Financing Partners" below). Any payment card data you provide is processed by those PCI DSS-compliant providers under their own security programs — it never touches this website.
Cookies & Analytics
Our website uses cookies and similar technologies to analyze site traffic and measure advertising performance (via Google Tag Manager / Google Analytics) and to remember your preferences. These technologies are active by default for visitors to our US-based website. You can opt out at any time by choosing "Opt Out of Analytics" on our cookie notice; your choice is remembered on future visits (via Google Consent Mode) and does not limit your ability to browse the site or contact us. You can also control or delete cookies through your browser settings.
Financing Partners
If you pursue financing, your application is completed directly with our financing partners (Service Finance for Lennox systems, Synchrony for Mitsubishi systems) on their own secure, hosted platforms. We never collect or store credit card or loan-application details on this website; the partner's own privacy policy governs the information you provide to them.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Object to or restrict certain processing
To exercise these rights, please contact us using the information below.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Glendale Heating & Air Conditioning
Email: info@glendaleheating.com
Phone: (206) 243-7700
Your Privacy Choices
This section was last updated in July 2026.
Your California Privacy Rights — Do Not Sell or Share My Personal Information
We do not sell your personal information for money. However, the California Consumer Privacy Act as amended by the CPRA treats the use of certain analytics and advertising cookies as "selling" or "sharing" personal information, so we provide the disclosures and opt-out below to every visitor, regardless of state.
Categories of personal information we collect on this website and the tools that collect them:
- Identifiers and contact details (name, email, phone, service address) — only when you submit a form, and delivered directly to our office.
- Internet activity (pages visited, referring site, device and browser information, approximate location from IP) — collected by Google Analytics 4 via Google Tag Manager, and by the Searchlight Digital attribution pixel, which also supports call-tracking number swapping so we know which page prompted your call.
Sharing disclosure (CPRA): internet-activity data collected by the analytics and advertising cookies above may be "shared" with Google and Searchlight Digital for measurement and advertising attribution. We do not knowingly collect or sell the personal information of anyone under 16.
Under California law you have the right to:
- Opt out of the "sale" or "sharing" of your personal information;
- Know what personal information we collect, use, and disclose;
- Request deletion of your personal information;
- Request correction of inaccurate personal information;
- Not be discriminated against for exercising any privacy right — your choice never limits your ability to browse this site or hire us.
How to opt out: use the on-site control below (it flips Google Consent Mode to denied on this browser — the same opt-out offered in our cookie notice, remembered on this device for future visits). We also honor the Global Privacy Control (GPC) browser signal automatically: if your browser sends GPC, advertising cookies are disabled without any action on your part.
You can also exercise this or any other privacy right — including know, access, correction, or deletion requests — by emailing info@glendaleheating.com or calling (206) 243-7700, or by writing to us at 12462 Des Moines Memorial Dr S, Burien, WA 98168. We will verify and respond to requests as required by applicable law.